Last updated: 04 June 2021

Migration Council Australia Privacy Policy

1. Who are We

We are Migration Council Australia (ABN 81 158 840 325) of 46 Jardine St, Kingston ACT 2604, Australia (We, Us or Our).

2. What is the purpose of this Privacy Policy, what it includes and Your agreement to it

2.1. This Privacy Policy will inform visitors to and users of Our Websites and Apps (as defined below) (You, Your) as to how We collect and process Your personal information including through Your use of websites, including https://migrationcouncil.org.au/ and https://digitalwellbeing.org.au/ (Websites) or Our mobile applications (Apps) including MyAus, MyAus COVID19 and Legal Literate.

2.2. By clicking on the “I agree” button, downloading, or using Our Apps or Websites You are accepting and agreeing to Our collection, use and disclosure of Your “personal information” (as defined below in section 5.1) as set out in this Privacy Policy. Our Terms of Use are automatically included in this Privacy Policy (as they are updated from time to time). When We refer to this Privacy Policy below, We mean this Privacy Policy including the Terms of Use. Please read them carefully before agreeing to them and before using the App(s) or Our Websites.

2.3. We collect, use and disclose some personal information in order to be able to provide Our Websites and Apps. We may also request additional information from You so that We can provide content that may be of interest to You and provide You with email updates or notifications.

3. What happens if You do not want to provide Us with Your personal information

3.1. If You do not wish to provide Your personal information and that personal information which We want to collect is:

(a) necessary to operate Our Websites or Apps, then We may not be able to supply You with Our products or services; or
(b) not necessary to operate Our Websites or Apps, then You will still be able to use Our Website and Apps but We may not be able to provide You with all of the content or content that We think may be of interest to You or We may not be able to send You updates or notifications.

4. Changes to and translation of Our Privacy Policy

4.1. Any changes We may make to Our Privacy Policy will be posted on this Websites or in Our Apps. If You continue to use the App or Websites after We have made any changes to Our Privacy Policy, You are taken to accept the updated Privacy Policy.

4.2. We have the right to amend this Privacy Policy from time to time. The amended Privacy Policy will be notified to You via the Apps or posted on Our Websites and will take effect from the date the amended Privacy Policy is posted on the Apps or Websites or notified to You (if earlier). The effective date of this Privacy Policy is as set out in this Privacy Policy.

4.3. Where there is any conflict in meaning between the English version of this Privacy Policy and any translation into a language other than English, the English version will apply.

5. The personal information We collect about You

5.1. “Personal information” means any information about an individual from which that person can be identified. It does not include information where the identity of the individual has been removed (anonymous data).

5.2. We may collect, use and disclose Your personal information, including:

(a) Your contact information: Your name, phone number, email or postal address or other contact information.
(b) Your user account information: Your name, email, date of birth, user ID number, login or password.
(c) Your answers to Our profile quiz: Your name, gender, whether You are applying for student, refugee, tourist, or other visa stream (but not Your specific visa type), if You are travelling alone or with family, where You plan to live in Australia, and other information about You, Your interests or preferences.
(d) Technical information about Your device: the model and specifications of Your device, its operating system and version, and crash logs and performance data.
(e) Cookies (Websites only): details of Your visits to this Website, including traffic data, location data, website usage and other communication information. Please also refer to section 10 below (Cookies) for more information about how cookies collect data about You.

6. How is Your personal information collected?

6.1. We collect personal information from and about You including when You:

(a) contact Us by post, telephone, email or otherwise;
(b) visit, use and interact with Our Websites or Apps;
(c) sign up to receive email updates or notifications from Us;
(d) create an account on Our Websites or Apps;
(e) complete any profile quiz so that You can receive content that may be of interest to You in Our Apps; or
(f) apply for a grant under the Afghan-Australian Community and Settlement Support grant program.

6.2. We may also collect personal information from publicly available sources or information (such as the White Pages).

7. Purposes for which We will collect or use Your personal information

7.1. We collect, use and share Your personal information for all or any of the following purposes:

(a) to create Your user account and profile;
(b) to administer and protect Our Websites and Apps (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
(c) to respond to Your queries or requests for information, feedback or complaints;
(d) to provide You with Our products and services including the Websites and Apps;
(e) to use data analytics to develop or improve Our Websites, products, services, visitor relationships and Your experiences;
(f) to send You email updates where You have requested to receive them;
(g) to provide content that may be of interest to You where You have created account and completed a profile quiz;
(h) to report to government or other funding bodies how funding is used;
(i) to process donations or purchases and provide receipts;
(j) to enable You to participate in or invite You to participate in Our events;
(k) to gain an understanding of Your communication needs, to perform research and analysis to improve the way in which We engage with You;
(l) to verify Your identity;
(m) to communicate with You about how donations are used or about Our services, causes, events, products and services, which We believe may be of interest to You; or
(n) to communicate with You about the Your grant application.

7.2. It may also be used for:

(a) any other specific purpose for which it was requested and which was advised to You in Our collection notice at the time, and
(b) directly related purposes.

8. Who do We give Your personal information to?

8.1. We may transfer or share Your personal information with any of the persons set out below:

(a) third parties who help Us to provide, maintain, market, promote or improve Our goods and services including who assist us to administer, develop or maintain these Websites or the Apps (such as Our Websites operator, hosts, website analytics providers, data storage providers, payment processors, information technology service providers, software developers, printers and internet service providers);
(b) professional advisers, including lawyers, bankers, auditors, audit assessors and insurers who provide consultancy, banking, legal, insurance, credit assessment or accounting services;
(c) third parties, including regulatory authorities or courts, where We are legally obliged to disclose Your personal information to them; and
(d) to regulatory authorities or funding bodies when We report to government or other funding bodies how funding is used.

8.2. Any marketing by us may be by email, phone, SMS, post or online. You are entitled to opt out of direct marketing at any time.

9. Storage and security of Your personal information and transfer of it to a location outside Australia

9.1. We are based in Australia and hold Your personal information in Australia. In some circumstances We may transfer or share Your information with others.

9.2. For example, We use Google Analytics to understand the performance of Our Websites or Apps and We may use a payment processor so that You can make a purchase from Us online. In these cases, these third parties may transfer and use Your information outside Australia.

9.3. We may need to disclose Your personal information to a third party located overseas, for a purpose set out in this Privacy Policy. In this case, We will only do so to the extent necessary. We will also take reasonable steps to ensure that the third party handles Your personal information in accordance with Australian privacy laws.

9.4. We may also disclose Your personal information to overseas organisations where You tell us to do so or You expressly consent to us doing so. In such cases, it may not be possible or appropriate for us to take the steps set out above in relation to the management of Your personal information. We will tell You about this at the time.

10. Cookies

10.1. Our Website uses cookies.

10.2. Cookies are small data files which are placed on Your computer or other devices, including phones or tablets, as You browse the websites. They are used to remember when Your computer or device accesses Our Websites or Apps. Cookies are necessary for the Websites or Apps to run effectively and to enable You to use some of Our products and services.

10.3. You can set Your browser to refuse all or some browser cookies, or to alert You when websites or apps set or access cookies. If You disable or refuse cookies, please note that some parts of these Websites or Our Apps may become inaccessible or not function properly.

10.4. Some of Our cookies are provided by third parties, such as Google Inc., and are subject to their privacy policies.

10.5. We use the following types of cookies:

(a) User cookies: cookies used to help facilitate user authentication and credentials, when Our Website requires a login or user account.
(b) Analytical cookies: We use Google Analytics cookies to anonymously calculate visitor, session, and campaign data and keep track of usage and to see the number visitors to Our Website, the source where they have come from, and the pages visited. We do not receive any personal information from these cookies; however, Google may collect personal information about You.
(c) Website functionality cookies: only where Our Websites has custom functionality that requires user feedback to be saved, such as reading progress.

11. Your rights

11.1. You have the right:

(a) to request Us to access or correct Your personal information;
(b) to update Your account profile or unsubscribe from any email updates or notifications at any time.

11.2. If You wish to exercise any of the rights set out above, please contact Us as set out below in section 12.

11.3. We may need to request specific information from You to help Us confirm Your identity and ensure Your right to access Your personal information (or to exercise any of Your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

11.4. We may also contact You to ask You for further information in relation to Your request to help speed up Our response.

11.5. We will try to respond to all legitimate written requests by You regarding Your personal information within 30 days after receiving them. Occasionally it may take Us longer if Your request is particularly complex or You have made a number of requests. In this case, We will let You know and keep You updated.

12. How You can contact Us

12.1. If You have any questions, concerns or complaints about how We handle personal information, or wish to exercise Your rights as set out in this Privacy Policy or under applicable law, please contact Us as follows:

(a) By post: 46 Jardine St, Kingston ACT 2604, Australia or PO Box 4758, Kingston ACT 2604, Australia
(b) By email: info@migrationcouncil.org.au
(c) By phone: +61 (0) 2 6162 0361

12.2. You may also make a complaint to the Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy/privacy-complaints/

13. Third party links

13.1. Our Websites and Apps may include links to other websites of third parties. Clicking on those links will take You to websites that We do not control, which have their own privacy policies and which may allow third parties to collect, use or share information about You.

13.2. We do not control third party websites and are not responsible for their privacy policies or collection, use and disclosure of Your information. When You leave Our Websites or Apps, We encourage You to read the privacy policy and terms of use of every website You visit.